Think of your customers... PLEASE!...

Ok... If you are a home owner's association management company, let me ask you a few questions...

• Why would your office be located on the exact opposite end of the valley from where you are managing neighborhoods?
• Since you are so freakin' far away, why would you only be open Mon-Thur 9-5, Fri 9-noon and then on top of that be closed during the lunch hour when we "might" be able to get there?
• Since you are (again) soooo freakin' far way, why do you refuse to do ANYTHING over the phone? Can't do anything with the gate codes or programming over the phone. Can't give you ANY information over the phone... etc.
• Since you are really really sooooooooo freakin' far away, why don't you even offer the option of mailing or shipping additional gate remotes should a homeowner need one???

Sigh... I guess since we (home owners) don't have any choice in who manages the neighborhood, they don't have to provide decent customer service to keep us.

--C